Shipping policy

SHIPMENTS / DUE TO EXTREME WEATHER, LABOR, OR SUPPLY CHAIN ISSUES, ORDER SHIPPING TIMES MAY BE INCREASED FROM TIME TO TIME. WE APPRECIATE YOUR PATIENCE AS WE DO OUR BEST TO SHIP OUT YOUR ORDER AS SOON AS POSSIBLE.

YOU WILL RECEIVE AN E-MAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED FROM OUR DISTRIBUTION CENTER. YOU CAN TRACK YOUR ORDER FROM YOUR ACCOUNTS SECTION TO CHECK THE MOST UP-TO-DATE STATUS OF YOUR ORDER.

WE DO NOT OFFER SUPPORT ON ORDER-RELATED ISSUES VIA SOCIAL MEDIA OR PHONE. PLEASE EMAIL CONCIERGE@PERFUMARIE.COM OR VISIT OUR FAQ SECTION FOR ASSISTANCE.
 
OWNERSHIP OF PACKAGES TURNED OVER TO USPS, UPS, DHL, FEDEX, OR ANY OTHER COURIER SERVICE ARE CONSIDERED TRANSFERS TO THE BUYER. WE ARE NOT RESPONSIBLE FOR LOST, HELD, OR DAMAGED PACKAGES. WE ARE NOT RESPONSIBLE FOR MIS-DELIVERY ERRORS VIA CARRIER OR INCORRECT SHIPPING INFO. SHIPPING IS A SERVICE YOU PURCHASE FROM THE COURIER COMPANY ALONG WITH YOUR ORDER FROM US, SO ANY SHIPPING ISSUES MUST BE HANDLED WITH THE COURIER DIRECTLY. 

PROCESSING TIME IS 5 TO 7 BUSINESS DAYS, REGARDLESS OF SHIPPING SERVICE FOR IN-STOCK ITEMS. WE DO NOT SHIP ON FRIDAYS, SATURDAYS, SUNDAYS, OR HOLIDAYS.

THE U.S. DEPARTMENT OF TRANSPORTATION (USDOT) RESTRICTS THE SHIPMENT OF HAZARDOUS MATERIALS/ITEMS THAT COULD CONTRIBUTE TO A FIRE OR OTHER MISHAP. AEROSOL PRODUCTS IN PRESSURIZED SPRAY CONTAINERS (E.G., HAIRSPRAY, SHAVING CREAM, DEODORANT, AND SOME PERFUMES) AND PRODUCTS CONTAINING FLAMMABLE, VOLATILE, OR CORROSIVE CHEMICALS (E.G., AFTERSHAVE, PERFUMES, AND HAIR COLOR) HAVE THESE RESTRICTED STATUS. WE ARE COMMITTED TO GETTING YOU YOUR PRODUCTS AS FAST AS POSSIBLE, IN THE SAFEST AND MOST RESPONSIBLE WAY. PLEASE CONTACT US SHOULD YOU REQUIRE ADDITIONAL INFORMATION.

INTERNATIONAL ORDER / PERFUMARIE CANNOT GUARANTEE DELIVERY TO FOREIGN DESTINATIONS DUE TO ONGOING CHANGES IN REGULATIONS, THEREFORE WE DO NOT OFFER REFUNDS FOR GOODS THAT ARE LOST IN TRANSIT, NOT RECEIVED, OR REFUSED FOR DELIVERY AT CUSTOMS. BY COMPLETING A PURCHASE, YOU ASSUME THE SOLE AND COMPLETE RISK ONCE A TRACEABLE TRACKING NUMBER IS ISSUED AND OUR PACKAGE IS SET IN MOTION. FROM TIME TO TIME, PERFUMARIE WORKS WITH FORWARDING SERVICES TO FACILITATE POTENTIALLY DIFFICULT DELIVERIES. A SHIPMENT RELEASE IS REQUIRED FOR ALL INTERNATIONAL ORDERS TO COMPLETE FULFILLMENT. PLEASE CLICK HERE FOR THE FORM.