Help Center

For assistance with your existing orders, please activate your account on Perfumarie.com and complete your profile information. With your complimentary membership all setup, you can simply log into your account for your order status. 

As a reminder, Perfumarie is a retail incubator that works with artisans and retailers worldwide. Orders often take coordination to get products to you in a cost-efficient and environmentally-friendly manner. This is all very complex, and our social media team does not have access to our partners’ shop or warehouse systems. 

Please email concierge@perfumarie.com for specialty assistance when required. Someone will get back to you during business hours ASAP.

Thanks for empowering Makers and small businesses by shopping with us.

Perfumarie is a retail incubator that works with independent retailers, Collectors, and brands worldwide to make rare products more accessible. Complex logistics may coordinate shipments (especially if they are from overseas) to dispatch your order to you. 

Our shipments typically go out within 3-7 business days. Due to the global pandemic, small businesses are experiencing labor shortages and supply chain delays.

PERFUMARIE CANNOT BE RESPONSIBLE FOR DELAYS OR DAMAGES BY THIRD-PARTY COURIERS. 

UPDATE: Please note if you choose USPS services, it can take up to 30 days to receive your package. USPS does not have real-time tracking so your package will NOT update until it reaches its destination. 

Please email our accounting department if you are an Innovation Lab client or approved Perfumarie vendor. Prior to your first payment, we will need your EIN, SSN or VAT with a completed W9 to set you up in our system. Please note that payments are only issued on Fridays.

Absolutely. Every product we develop goes through full microbial testing before it’s cleared for release. This includes:

• TAMC (Total Aerobic Microbial Count – bacteria)

• TYMC (Total Yeast & Mold Count – fungi)

• Pathogen screening to confirm the absence of the ISO 17516 “Big 4”: E. coli, Staphylococcus aureus, Pseudomonas aeruginosa, and Candida albicans.

We also offer this as an à la carte service—not just for cosmetics, skincare, and body care, but for nutrition, flavor, and compliance testing as well.