Help Center

We gather with a purpose, to innovate with transparency, efficiency... To learn and nurture authentic connections (demo, test, refine, strategize, sell...) together.

We gather to inspire and support each other on our quest to solve problems and change the world. (It's lonely and scary to be entrepreneurs; We need a tribe.)

We gather to invite the world to share our journey of transformation with us.

As world's first tasting room, retail lab, and incubator/showroom with a private club, registration is required and reservations are encouraged at Perfumarie. 

Our hospitality-driven studio personalizes the guest experience with each visit. (Yep! It gets better and better with time.) In our celebration of the human experience, our concierge team navigates through our ever-evolving studio of shoppable exhibits and keep tracks of each likes, dislikes, and your personal journey along the way.

Unless you opt in to receive emails from us, you will NOT receive any emails from us by checking in or registering with us. All of your information is confidential. You can access your notes and purchase history simply by activating your profile on this site. 

We understand that there could be many reasons why our guests are delayed or miss their pre-booked time slot. Our aim is to be flexible and accommodating. As such, if you are going to be delayed or need to cancel your booking, kindly inform us as as possible so that we can suggest an alternate time or date.

But keep in mind that we cannot guarantee entry for early or late arrivals. Therefore, we urge you to keep the time frame you've chosen.

In no particular order, these words guide us every day:

• Empowering
• Genuine
• Innovative
• Empathetic
• Collaborative
• Transparent
• Limitless
• Elevated
• Curious
• Fun

You can access the Perfumarie Archives here.

With an active profile, your notes should be logged within your account on Perfumarie.com. (Look for the date of your visit and view order details. Your pick should be checked out as an item for $0.) We are always happy to help as well! Simply email our team at concierge@perfumarie.com.

Yes, you can now create your own blended scent at one of our weekly blending sessions!

Artistic, bespoke, private/white label, and scent branding/marketing commissions are also available upon request. We work with large fragrance houses and independent perfumers, so all of our projects are tailored and scalable. For more information, schedule a consultation with our Founder Mindy Yang for more info. 

p.s. Perfumarie Reserves are limited-edition house-made scents are the next best thing! Each unique scent is priced by the fill, like our Archives.

With more ways to unlock exciting perks, your fully-completed profile gives you an all-access pass to exclusive rewards via SPARKS! Look for our REWARDS portal at the bottom right part of the screen for details and emails whenever it is time to redeem!

Fragrance flights and studio visits are available for walk-ins 7 days a week.

In general, however, entry to the Perfumarie is booked throughout the year. In order to reserve your desired date and time—and avoid the possibility that we are sold out on the day you intend to visit—pre-booking is absolutely essential.

Click here to book now.

There is a REWARDS tab in the lower right corner on Perfumarie.com. Click on the tab and log into your account to activate and enjoy our program! Our SPARKS are convertible to credits for sitewide purchase online, at the SoHo Beacon, and at our studio.

Subject to periodic updates, here is the link.

It doesn't matter if you live in New York City, SoHo Beacon, our professional member's club, is an arm of Perfumarie for people that are serious about growth. We offer flexible plans for approved members to join our world. Once you are accepted, simply sign up and our team will be here for you during business hours seven days a week. 

Enjoy fast internet at our Club Lounge, access to a community, and ad hoc growth hacking support (marketing, BD, PR, & more!) while you incubate and interact with your customers! Mail handling, storage and digital (web design, SEO, etc.) services are available for our Members for an additional fee. 

You can sign up here or speak to our Concierge Team for more info.

A daily desk pass is $35/day. Registration is required.

Subject to availability, desk passes are available on a drop-in basis. Please feel free to call the studio or email cocierge@perfumarie.com in advance.

Getting receipts or reconnecting with previous account info is easy, simply log into your account. You will be able to update all of your info, access your receipts, even request a full archive or your account history with us!

Please email our accounting department if you are an Innovation Lab client or approved Perfumarie vendor. Prior to your first payment, we will need your EIN, SSN or VAT with a completed W9 to set you up in our system. Please note that payments are only issued on Fridays.