Help Center

We understand that there could be many reasons why our guests are delayed or miss their pre-booked time slot. Our aim is to be flexible and accommodating. As such, if you are going to be delayed or need to cancel your booking, kindly inform us as as possible so that we can suggest an alternate time or date.

But keep in mind that we cannot guarantee entry for early or late arrivals. Therefore, we urge you to keep the time frame you've chosen.

In no particular order, these words guide us every day:

• Empowering
• Genuine
• Innovative
• Empathetic
• Collaborative
• Transparent
• Limitless
• Elevated
• Curious
• Fun

You can access the Perfumarie Archives here.

With an active profile, your notes should be logged within your account on Perfumarie.com. (Look for the date of your visit and view order details. Your pick should be checked out as an item for $0.) We are always happy to help as well! Simply email our team at concierge@perfumarie.com.

Yes, you can now create your own blended scent with our award-winning nose, Mindy Yang.

Artistic, bespoke, private/white label, and scent branding/marketing commissions are also available upon request. We work with large fragrance houses and independent perfumers, so all of our projects are tailored and scalable. For more information, start by completing this form.

p.s. Perfumarie Reserves are limited-edition house-made scents are the next best thing! Each unique scent is priced by the fill, like our Archives.

With more ways to unlock exciting perks, your fully-completed profile gives you an all-access pass to exclusive rewards via SPARKS! Look for our REWARDS portal at the bottom right part of the screen for details and emails whenever it is time to redeem!

Due to the pandemic, studio visits are all by appointment only. For our collective safety, fragrance Flights are suspended until further notice.

In general, however, entry to the Perfumarie is booked throughout the year. In order to reserve your desired date and time—and avoid the possibility that we are sold out on the day you intend to visit—pre-booking is absolutely essential.

Click here to book now.

There is a REWARDS tab in the lower right corner on Perfumarie.com. Click on the tab and log into your account to activate and enjoy our program! Our SPARKS are convertible to credits for sitewide purchase online, at the SoHo Beacon, and at our studio.

Perfumarie is a retail incubator, so most of the products are final sale and/or require the brand's approval prior to being accepted for a return or exchange. 

An RMA is required for each item if they are returnable. Please refer to this link to learn about our policies and to start the process.

Return apply to products that are in perfect, sellable condition only. Unless the return is caused be Perfumarie's own error, refunds must be issued in the form or a a credit or gift card only. 

The cost of shipping is not refundable. For free shipping orders, please note that a shipping/administration fee would be deducted from the refund to offset the hard cost spent by the brands as well.

Subject to periodic updates, here is the link.

As you know, Perfumarie's mantra is #GrowTogether. Once approved, Perfumarie's Ambassadors are invited to promote our products and sell online or anywhere else in the world with us!

Perfumarie's Ambassadors are independent agents that will receive a 10% commission for each referred orders; Our system automatically tracks and pay our ambassadors for revenue made with their code. The Ambassador's customers will also receive 5% off by using a unique ambassador code. The Ambassador will receive a prompt for their payment info via Paypal. For questions regarding this process, please email concierge@perfumarie.com. To join the program, please click here.

Each masks come with 2 replaceable carbon filters, and the filters are good for 3-5 days of consistent use/exposure. Refills are available as well. It's on the same listing as a dropdown. The actual cloth mask is soft and should be hand-washed in warm water and air dried.

The replacements are on the same listing as a drop down. Don’t forget each is good for 3-5 days of continuous use. Here is the link.

The mask comes with 2, each is good for 3-5 days of consecutive use. The adult ones are larger. We have a different listing for children 2-15 years old. Those inserts are smaller in size.

The Dram is Perfumarie's hosted community for collectors and members to share, trade or sell their own products. 

We measure based on your purchase quantity. There is no minimums, really. It can be as little as 1mL, but most people order 2mL, 5mL, 15mL, 30mL, or 50mL. Perfumarie is an advocate for the circular economy movement, therefore we welcome BYOB (bring your own bottle)!

Yes! Once you are accepted into The Dram, you can ship and establish your own shipment and selling policies. If it helps, Perfumarie could set up inventory for you in the U.S.A. via our 3PL program or we would simply take a commission of 50% per each item sold to cover storage, administration, staffing, and the cost of shipping materials.

Shipping is automatically free on all US orders over > $100. From time to time, promotions for lower values may apply. Please follow us on Instagram or subscribe to our newsletter to stay informed.

Getting receipts or reconnecting with previous account info is easy, simply log into your account. You will be able to update all of your info, access your receipts, even request a full archive or your account history with us!

Please email our accounting department if you are an Innovation Lab client or approved Perfumarie vendor. Prior to your first payment, we will need your EIN, SSN or VAT with a completed W9 to set you up in our system. Please note that payments are only issued on Fridays.