Help Center

FAQ

Concierge

What happens if I’m not able to make my appointment on time?

What are your core values?

My label on my bottle wore off/can't remember which scent I got?

Can I make my own fragrance?

Why should I activate my member profile?

Do I need to make a reservation in advance?

How do I use my sparks rewards? Can I use it when I go to my workshop?

What is your return policy?

What is your 1st Access Ambassador Program?

Thank you for having masks available to purchase during this difficult time. Do you have washing instructions available?

How do I order replacement mask filters for the N95 mask?

What is the difference between single insert and adult?

How do I check the status of my order?

Can I Cancel or Change My Order?

What is The Dram?

What are NO BOX items?

I am interested in the Dram, but do you accept consignment from other countries?

Regarding scents that are available by the fill (per mL), what is the smallest size that I can purchase?

Do you offer free shipping?

Do I need an appointment to shop the Retail Lab at Saks?

How long does it take for my order to ship?

My Tracking Number has a strange format, i.e. "#### TSP InProgress". What does this mean?

Billing

How do I get a receipt for an online or studio transaction?

I need to check on the status of an open invoice. Who do I contact?