We understand that there could be many reasons why our guests are delayed or miss their pre-booked time slot. Our aim is to be flexible and accommodating. As such, if you are going to be delayed or need to cancel your booking, kindly inform us as as possible so that we can suggest an alternate time or date.
But keep in mind that we cannot guarantee entry for early or late arrivals. Therefore, we urge you to keep the time frame you've chosen.
In no particular order, these words guide us every day:
You can access the Perfumarie Archives here.
Due to the pandemic, studio visits are all by appointment only. For our collective safety, fragrance Flights are suspended until further notice.
In general, however, entry to the Perfumarie is booked throughout the year. In order to reserve your desired date and time—and avoid the possibility that we are sold out on the day you intend to visit—pre-booking is absolutely essential.
There is a REWARDS tab in the lower right corner on Perfumarie.com. Click on the tab and log into your account to activate and enjoy our program! Our SPARKS are convertible to credits for sitewide purchase online, at the SoHo Beacon, and at our studio.
Perfumarie is a retail incubator, so most of the products are final sale and/or require the brand's approval prior to being accepted for a return or exchange.
An RMA is required for each item if they are returnable. Please refer to this link to learn about our policies and to start the process.
Return apply to products that are in perfect, sellable condition only. Unless the return is caused be Perfumarie's own error, refunds must be issued in the form or a a credit or gift card only.
The cost of shipping is not refundable. For free shipping orders, please note that a shipping/administration fee would be deducted from the refund to offset the hard cost spent by the brands as well.
Subject to periodic updates, here is the link.
As you know, Perfumarie's mantra is #GrowTogether. Once approved, Perfumarie's Ambassadors are invited to promote our products and sell online or anywhere else in the world with us!
Perfumarie's Ambassadors are independent agents that will receive a 10% commission for each referred orders; Our system automatically tracks and pay our ambassadors for revenue made with their code. The Ambassador's customers will also receive 5% off by using a unique ambassador code. The Ambassador will receive a prompt for their payment info via Paypal. For questions regarding this process, please email concierge@perfumarie.com. To join the program, please click here.
The replacements are on the same listing as a drop down. Don’t forget each is good for 3-5 days of continuous use. Here is the link.
The mask comes with 2, each is good for 3-5 days of consecutive use. The adult ones are larger. We have a different listing for children 2-15 years old. Those inserts are smaller in size.
"No Box" items are unused or new testers from a verified Collector Seller of The Dram or from our Curator's press closet. Each item is confirmed to be in perfect condition prior to shipment or a note will be on the product listing for full transparency.
All No Box items are FINAL SALE.
We measure based on your purchase quantity. There is no minimums, really. It can be as little as 1mL, but most people order 2mL, 5mL, 15mL, 30mL, or 50mL. Perfumarie is an advocate for the circular economy movement, therefore we welcome BYOB (bring your own bottle)!
Our new home at Saks is open Tuesdays through Saturdays. We are on the 7th floor at The Salon Project next to Saint Laurent & the accessories zone.
Our experts are available virtually and in person by appointment, but you can shop and sample the product showcase at our retail lab at your convenience using our new QR code system.
Perfumarie is a retail incubator that works with independent retailers, Collectors, and brands worldwide to make rare products more accessible. Complex logistics may be involved to coordinate shipments (especially if they are from overseas) to dispatch your order to you. As a benefit, we practice efficient and sustainable inventory consolidation, and you - the consumer - do not have to pay for any import tariff!
Our shipments typically go out within 3-7 business days. Due to the global pandemic, small businesses are experiencing labor shortages and supply chain delays. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING DURING THIS DIFFICULT TIME.
PERFUMARIE CANNOT BE RESPONSIBLE FOR DELAYS OR DAMAGES BY THIRD-PARTY COURIERS.
UPDATE: Please note if you choose USPS services, it can take up to 30 days to receive your package. USPS does not have real-time tracking so your package will NOT update until it reaches its destination.
Perfumarie is a retail lab and agency, so many of our products are hosted by partner shops, warehouses, and brands.
"#### TSP In Progress" means that your order has been dispatched for fulfillment via The Salon Project at Saks Fifth Avenue. The four-digit number is the assigned internal reference number for your order.
Please email our accounting department if you are an Innovation Lab client or approved Perfumarie vendor. Prior to your first payment, we will need your EIN, SSN or VAT with a completed W9 to set you up in our system. Please note that payments are only issued on Fridays.
