Help Center

We gather with a purpose, to innovate with transparency, efficiency... To learn and nurture authentic connections (demo, test, refine, strategize, sell...) together.

We gather to inspire and support each other on our quest to solve problems and change the world. (It's lonely and scary to be entrepreneurs; We need a tribe.)

We gather to invite the world to share our journey of transformation with us.

As world's first tasting room, retail lab, and incubator/showroom with a private club, registration is required and reservations are encouraged at Perfumarie. 

Our hospitality-driven studio personalizes the guest experience with each visit. (Yep! It gets better and better with time.) In our celebration of the human experience, our concierge team navigates through our ever-evolving studio of shoppable exhibits and keep tracks of each likes, dislikes, and your personal journey along the way.

Unless you opt in to receive emails from us, you will NOT receive any emails from us by checking in or registering with us. All of your information is confidential. You can access your notes and purchase history simply by activating your profile on this site. 

We understand that there could be many reasons why our guests are delayed or miss their pre-booked time slot. Our aim is to be flexible and accommodating. As such, if you are going to be delayed or need to cancel your booking, kindly inform us as as possible so that we can suggest an alternate time or date.

But keep in mind that we cannot guarantee entry for early or late arrivals. Therefore, we urge you to keep the time frame you've chosen.

In no particular order, these words guide us every day:

• Empowering
• Genuine
• Innovative
• Empathetic
• Collaborative
• Transparent
• Limitless
• Elevated
• Curious
• Fun

You can access the Perfumarie Archives here.

With an active profile, your notes should be logged within your account on Perfumarie.com. (Look for the date of your visit and view order details. Your pick should be checked out as an item for $0.) We are always happy to help as well! Simply email our team at concierge@perfumarie.com.

Yes, you can now create your own blended scent at one of our weekly blending sessions!

Artistic, bespoke, private/white label, and scent branding/marketing commissions are also available upon request. We work with large fragrance houses and independent perfumers, so all of our projects are tailored and scalable. For more information, schedule a consultation with our Founder Mindy Yang for more info. 

p.s. Perfumarie Reserves are limited-edition house-made scents are the next best thing! Each unique scent is priced by the fill, like our Archives.

With more ways to unlock exciting perks, your fully-completed profile gives you an all-access pass to exclusive rewards via SPARKS! Look for our REWARDS portal at the bottom right part of the screen for details and emails whenever it is time to redeem!

Fragrance flights and studio visits are available for walk-ins 7 days a week.

In general, however, entry to the Perfumarie is booked throughout the year. In order to reserve your desired date and time—and avoid the possibility that we are sold out on the day you intend to visit—pre-booking is absolutely essential.

Click here to book now.

There is a REWARDS tab in the lower right corner on Perfumarie.com. Click on the tab and log into your account to activate and enjoy our program! Our SPARKS are convertible to credits for sitewide purchase online, at the SoHo Beacon, and at our studio.

Perfumarie is a retail incubator, so most of the products are final sale and/or require the brand's approval prior to being accepted for a return or exchange. 

An RMA is required for each item if they are returnable. Please refer to this link to learn about our policies and to start the process.

Return apply to products that are in perfect, sellable condition only. Unless the return is caused be Perfumarie's own error, refunds must be issued in the form or a a credit or gift card only. 

The cost of shipping is not refundable. For free shipping orders, please note that a shipping/administration fee would be deducted from the refund to offset the hard cost spent by the brands as well.

Subject to periodic updates, here is the link.

Each masks come with 2 replaceable carbon filters, and the filters are good for 3-5 days of consistent use/exposure. Refills are available as well. It's on the same listing as a dropdown. The actual cloth mask is soft and should be hand-washed in warm water and air dried.

The replacements are on the same listing as a drop down. Don’t forget each is good for 3-5 days of continuous use. Here is the link.

The mask comes with 2, each is good for 3-5 days of consecutive use. The adult ones are larger. We have a different listing for children 2-15 years old. Those inserts are smaller in size.

The Dram is Perfumarie's hosted community for collectors and members to share, trade or sell their own products. 

It doesn't matter if you live in New York City, SoHo Beacon, our professional sensory incubator and Member's Club, is an arm of Perfumarie for people that are serious about growth. 

We offer flexible plans for approved members to join our world. Once you are accepted, simply sign up and our team will be here for you during business hours seven days a week. 

Enjoy fast internet at our Club Lounge, access to a community, and ad hoc growth-hacking support while you incubate and interact with your customers! Mail handling, storage and digital (web design, SEO, etc.) services are available for our Members for an additional fee. 

You can sign up here or speak to our Concierge Team for more info.

A daily desk pass is $35/day. Registration is required.

Subject to availability, desk passes are available on a drop-in basis. 

Getting receipts or reconnecting with previous account info is easy, simply log into your account. You will be able to update all of your info, access your receipts, even request a full archive or your account history with us!

Please email our accounting department if you are an Innovation Lab client or approved Perfumarie vendor. Prior to your first payment, we will need your EIN, SSN or VAT with a completed W9 to set you up in our system. Please note that payments are only issued on Fridays.