Help Center

We understand that there could be many reasons why our guests are delayed or miss their pre-booked time slot. Our aim is to be flexible and accommodating. As such, if you are going to be delayed or need to cancel your booking, kindly inform us as as possible so that we can suggest an alternate time or date.

But keep in mind that we cannot guarantee entry for early or late arrivals. Therefore, we urge you to keep the time frame you've chosen.

In no particular order, these words guide us every day:

• Empowering
• Genuine
• Innovative
• Empathetic
• Collaborative
• Transparent
• Limitless
• Elevated
• Curious
• Fun

You can access the Perfumarie Archives here.

With an active profile, your notes should be logged within your account on Perfumarie.com. (Look for the date of your visit and view order details. Your pick should be checked out as an item for $0.) We are always happy to help as well! Simply email our team at concierge@perfumarie.com.

Yes, you can now create your own blended scent with our award-winning nose, Mindy Yang.Artistic, bespoke, private/white label, and scent branding/marketing commissions are also available upon request. We work with large fragrance houses and independent perfumers, so all of our projects are tailored and scalable. For more information, start by completing this form.p.s. Perfumarie Reserves are limited-edition house-made scents are the next best thing! Each unique scent is priced by the fill, like our Archives.

With more ways to unlock exciting perks, your fully-completed profile gives you an all-access pass to exclusive rewards via SPARKS! Look for our REWARDS portal at the bottom right part of the screen for details and emails whenever it is time to redeem!

Due to the pandemic, studio visits are all by appointment only. For our collective safety, fragrance Flights are suspended until further notice.

In general, however, entry to the Perfumarie is booked throughout the year. In order to reserve your desired date and time—and avoid the possibility that we are sold out on the day you intend to visit—pre-booking is absolutely essential.

Click here to book now.

There is a REWARDS tab in the lower right corner on Perfumarie.com. Click on the tab and log into your account to activate and enjoy our program! Our SPARKS are convertible to credits for sitewide purchase online, at the SoHo Beacon, and at our studio.

Perfumarie is a retail incubator, so most of the products are final sale and/or require the brand's approval prior to being accepted for a return or exchange. 

An RMA is required for each item if they are returnable. Please refer to this link to learn about our policies and to start the process.

Return apply to products that are in perfect, sellable condition only. Unless the return is caused be Perfumarie's own error, refunds must be issued in the form or a a credit or gift card only. 

The cost of shipping is not refundable. For free shipping orders, please note that a shipping/administration fee would be deducted from the refund to offset the hard cost spent by the brands as well.

Subject to periodic updates, here is the link.

As you know, Perfumarie's mantra is #GrowTogether. Once approved, Perfumarie's Ambassadors are invited to promote our products and sell online or anywhere else in the world with us!

Perfumarie's Ambassadors are independent agents that will receive a 10% commission for each referred orders; Our system automatically tracks and pay our ambassadors for revenue made with their code. The Ambassador's customers will also receive 5% off by using a unique ambassador code. The Ambassador will receive a prompt for their payment info via Paypal. For questions regarding this process, please email concierge@perfumarie.com. To join the program, please click here.

Each masks come with 2 replaceable carbon filters, and the filters are good for 3-5 days of consistent use/exposure. Refills are available as well. It's on the same listing as a dropdown. The actual cloth mask is soft and should be hand-washed in warm water and air dried.

The replacements are on the same listing as a drop down. Don’t forget each is good for 3-5 days of continuous use. Here is the link.

The mask comes with 2, each is good for 3-5 days of consecutive use. The adult ones are larger. We have a different listing for children 2-15 years old. Those inserts are smaller in size.

We are here to help!For assistance with your existing orders, please be sure to activate your account on Perfumarie.com and complete your profile information. (Perk— You get reward points for doing this 😉)With your complimentary membership all set up, you can simply log into your account for your order status. You can also share your mobile number for real-time SMS updates from UPS, USPS, & our other shipment partners too!We can't assist via social media! As a reminder, Perfumarie is a retail incubator that works with artisans and retailers from around the world. Orders often take coordination to get products to you in a cost-efficient and environmentally-friendly manner. This is all very complex, and our social media team does not have access to our partners’ shop or warehouse systems. Email Perfumarie:Please email concierge@perfumarie.com for specialty assistance when required. Someone will get back to you during business hours ASAP.Thanks for empowering Makers and small businesses by shopping with us ❤️

Perfumarie is a specialty incubator and retail lab with an automated system that dispatches our order to partner warehouses, retailers, and Collectors (See The Dram for more info on this program). As such, there is only a very small window of time when we are able to cancel an order once an order is placed on Perfumarie.com. Typically an order can only be canceled within approximately 5 minutes from the time it was placed, and this must occur during the warehouse’s business hours (Tuesdays through Fridays from noon to 5 PM EST.)We are unable to modify or change an order once it has been placed. Instead, you can email concierge@perfumarie.com during business hours, and we will do our best to assist.

The Dram is Perfumarie's hosted community for collectors and members to share, trade or sell their own products. 

"No Box" items are unused or new testers from a verified Collector Seller of The Dram or from our Curator's press closet. Each item is confirmed to be in perfect condition prior to shipment or a note will be on the product listing for full transparency.

All No Box items are FINAL SALE.

Yes! Once you are accepted into The Dram, you can ship and establish your own shipment and selling policies. If it helps, Perfumarie could set up inventory for you in the U.S.A. via our 3PL program or we would simply take a commission of 50% per each item sold to cover storage, administration, staffing, and the cost of shipping materials.

We measure based on your purchase quantity. There is no minimums, really. It can be as little as 1mL, but most people order 2mL, 5mL, 15mL, 30mL, or 50mL. Perfumarie is an advocate for the circular economy movement, therefore we welcome BYOB (bring your own bottle)!

Shipping is automatically free on all US orders over > $100. From time to time, promotions for lower values may apply. Please follow us on Instagram or subscribe to our newsletter to stay informed.

Our new home at Saks is open Tuesdays through Saturdays. We are on the 7th floor at The Salon Project next to Saint Laurent & the accessories zone. 

Our experts are available virtually and in person by appointment, but you can shop and sample the product showcase at our retail lab at your convenience using our new QR code system.

Perfumarie is a retail incubator that works with independent retailers, Collectors, and brands worldwide to make rare products more accessible. Complex logistics may be involved to coordinate shipments (especially if they are from overseas) to dispatch your order to you. As a benefit, we practice efficient and sustainable inventory consolidation, and you - the consumer - do not have to pay for any import tariff!

Our shipments typically go out within 3-7 business days. Due to the global pandemic, small businesses are experiencing labor shortages and supply chain delays. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING DURING THIS DIFFICULT TIME.

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PERFUMARIE CANNOT BE RESPONSIBLE FOR DELAYS OR DAMAGES BY THIRD-PARTY COURIERS. 

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UPDATE: Please note if you choose USPS services, it can take up to 30 days to receive your package. USPS does not have real-time tracking so your package will NOT update until it reaches its destination. 

Perfumarie is a retail lab and agency, so many of our products are hosted by partner shops, warehouses, and brands.

"#### TSP In Progress" means that your order has been dispatched for fulfillment via The Salon Project at Saks Fifth Avenue. The four-digit number is the assigned internal reference number for your order.

Getting receipts or reconnecting with previous account info is easy, simply log into your account. You will be able to update all of your info, access your receipts, even request a full archive or your account history with us!

Please email our accounting department if you are an Innovation Lab client or approved Perfumarie vendor. Prior to your first payment, we will need your EIN, SSN or VAT with a completed W9 to set you up in our system. Please note that payments are only issued on Fridays.