We understand that there could be many reasons why our guests are delayed or miss their pre-booked time slot. Our aim is to be flexible and accommodating. As such, if you are going to be delayed or need to cancel your booking, kindly inform us as as possible so that we can suggest an alternate time or date.
But keep in mind that we cannot guarantee entry for early or late arrivals. Therefore, we urge you to keep the time frame you've chosen.