Help Center

FAQ

Concierge

Why should we gather?

Why do I have to register for entry?

What happens if I’m not able to make my appointment on time?

What are your core values?

My label on my bottle wore off/can't remember which scent I got?

Can I make my own fragrance?

Why should I activate my member profile?

Do I need to make a reservation in advance?

How do I use my sparks rewards? Can I use it when I go to my workshop?

What is your return policy?

Thank you for having masks available to purchase during this difficult time. Do you have washing instructions available?

How do I order replacement mask filters for the N95 mask?

What is the difference between single insert and adult?

What is The Dram?

Regarding scents that are available by the fill (per mL), what is the smallest size that I can purchase?

Soho Beacon

How does co-retail/co-working work at Perfumarie?

How much is a daily desk pass?

How far advance do I need to reserve co-working seat for a Desk Pass?

Billing

How do I get a receipt for an online or studio transaction?

I need to check on the status of an open invoice. Who do I contact?