Perfumarie is a venue where you can directly purchase unique goods from peer sellers and independent brands or retailers from around the world. Please read on to find out more about your rights, as well as what is expected of you as a buyer.
Understanding Perfumarie’s Limitations as a Venue
Perfumarie provides a venue for buyers to discover and purchase from sellers around the world. It is important to note that Perfumarie is not a part of that transaction. We simply facilitate the process and makes discovery easier.
By shopping on Perfumarie, you understand that:
Perfumarie members can communicate to each other through our Member’s social media group. Messages are a great way to ask any questions you have about an item or an order. Messages may not be used for the following activities:
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Perfumarie. Examples of interference include:
Purchasing an Item on Perfumarie
When you buy from a shop on Perfumarie, you’re directly supporting a person or business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on Perfumarie, you agree that you have:
You also agree to comply with our Payments Policy when you use Perfumarie for Payments, and our Gift Cards & Perfumarie Credits Policy when you purchase or redeem Perfumarie Gift Cards or Perfumarie Credits.
Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
By leaving a review or photograph, you acknowledge that your content may not:
By uploading a photograph to one of Perfumarie’s websites or a mobile app, you warrant that:
Creating and Uploading Content
As a member of Perfumarie, you have the opportunity to create and upload a variety of content including photos and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
Reporting a Problem with an Order or Returning an Item
Perfumarie’s Case System
Although Perfumarie is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By this system, you understand that Perfumarie may use your personal information for the purpose of resolving disputes with other members. You can use Perfumarie’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. If you choose a refund as your preferred resolution, keep in mind that Perfumarie only allows on-platform refunds for a period of 14 days post-transaction. After this window has elapsed, Perfumarie cannot support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by in the form of Perfumarie credit.
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
If Perfumarie determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping. In the event that Perfumarie needs to refund the return shipping cost on behalf of the seller, that refund may come in the form of a Perfumarie Credit.
Some disputes don’t qualify for Perfumarie’s case system. These include:
Requesting a Cancellation
Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Perfumarie Messages. Note that all cancellations must comply with our policies.
Returning an Item
Most sellers do not accept returns. Additionally, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason if you reside in the European Union. Please do not purchase an item without being fully confident in the transaction.