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Retailers’ FAQ

What if every item on your floor is popular and timely?

Perfumarie’s wholesale marketplace offers:

  • Beautiful, rare products by Makers from around the world, each with a unique, time-tested story;

  • Market-ready incubator-tested products (packaging, pricing, performance, demand, and more!);

  • Dedicated account management;

  • Pre-purchase samples;

  • Simple online ordering;

  • Complimentary influencer seeding and social media support;

  • Our brands are warehoused in the U.S.A.;

  • Terms: Net 60 for select partners (An application is required with a credit card authorization on file);

  • Free exchanges /No restocking fees (within 60 days);

  • Simple returns for all new brands (within 30 days);

Our goal is to simplify your discovery and buying process, reduce your risks, and work with you to authentically thrive and #GrowTogether over time.

Returns

Perfumarie offers you free returns and refund as credits on select products, so you can test new lines and send back whatever you and your customers aren't absolutely in love with!

To qualify for a return, the order must be: 

  1. Your first purchase with that brand. (We assume that a second order with the same brands means it’s performing well at your shop.)

  2. The returned products must be received back at Perfumarie in perfect and resellable condition.

  3. We do not accept returns of items that have been personalized, such as custom logos or addresses.

  4. Your return must be processed and received within 30 days of the original order date. 

  5. Testers purchased cannot qualify for returns or exchanges.

  6. Shipping costs are not refundable.

Creating a return

If you are eligible for free returns on an order and would like to initiate a return, please initiate the process here.

 

TERMS & CONDITIONS

WE RESERVE THE RIGHT TO CHARGE FOR CERTAIN OR ALL SERVICES. WE WILL NOTIFY YOU BEFORE ANY SERVICES YOU ARE USING BEGIN CARRYING A FEE, AND IF YOU WISH TO CONTINUE USING SUCH SERVICES, YOU MUST PAY ALL APPLICABLE FEES FOR SUCH SERVICES.YOUR USE OF PERFUMARIE’S SERVICES IS AT ALL TIMES SUBJECT TO THE TERMS OF USE, WHICH INCORPORATES THESE PURCHASE ORDER TERMS AND CONDITIONS. ANY TERMS WE USE IN THESE PURCHASE ORDER TERMS AND CONDITIONS WITHOUT DEFINING THEM HAVE THE DEFINITIONS GIVEN TO THEM IN THE TERMS OF USE.

·     SALE AND PURCHASE. ALL PRODUCTS PURCHASED HEREUNDER (“PRODUCTS”) FROM PERFUMARIE, INC. (“SUPPLIER”) ARE SOLD AT THE RELEVANT PRICES SPECIFIED ON THE PERFUMARIE SERVICES (“PRICES”) AND ARE SUBJECT TO THE UNQUALIFIED ACCEPTANCE OF THESE TERMS AND CONDITIONS BY BUYER (“BUYER”). THERE SHALL BE NO FORCE OR EFFECT TO ANY DIFFERENT OR ADDITIONAL TERMS OF ANY PURCHASE ORDER, CONFIRMATION OR SIMILAR FORM EVEN IF SIGNED BY THE PARTIES AFTER THE DATE HEREOF. PROVISION OF ANY PRODUCT TO OR ON BEHALF OF BUYER IS CONDITIONED ON, AND BUYER’S ORDER OR TAKING DELIVERY OF OR OTHERWISE ACCEPTING, USING, OR DISTRIBUTING ANY PRODUCT SHALL CONSTITUTE, BUYER’S ASSENT TO THESE PO TERMS AND CONDITIONS (“PO TERMS”) TO THE EXCLUSION OF ALL OTHER TERMS. IF THESE PO TERMS ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH PO TERMS. PRICES CONTAINED IN A QUOTATION SHALL BE VALID FOR THIRTY (30) DAYS FOLLOWING THE DATE OF THE QUOTATION.

·     PRICE, PAYMENT AND DELIVERY TERMS. ALL PAYMENTS DUE HEREUNDER TO SUPPLIER SHALL BE PAID TO SUPPLIER IN US DOLLARS NOT LATER THAN THIRTY (30) DAYS FOLLOWING THE DATE OF THE APPLICABLE INVOICE. LATE PAYMENTS SHALL BEAR INTEREST AT THE RATE OF ONE AND FIVE PERCENT (5%) PER MONTH OR, IF LOWER, THE MAXIMUM RATE ALLOWED BY LAW. ALL PRODUCTS ARE DELIVERED F.O.B. SUPPLIER’S PLANT OR OTHER PLACE OF SHIPMENT. SUPPLIER WILL USE REASONABLE COMMERCIAL EFFORTS TO SHIP PRODUCTS ON THE AGREED-UPON SHIP DATES, CONSISTENT WITH ITS THEN-APPLICABLE LEAD TIME REQUIREMENTS. IN ADDITION TO THE PRICE, BUYER WILL PAY ALL CHARGES, INCLUDING WITHOUT LIMITATION TRANSPORTATION CHARGES, INSURANCE PREMIUMS, AND SHALL BE RESPONSIBLE FOR ALL TAXES (EXCEPT SUPPLIER’S U.S. INCOME TAXES), DUTIES, COSTS OF COMPLIANCE WITH EXPORT AND IMPORT CONTROLS AND REGULATIONS, AND OTHER GOVERNMENTAL ASSESSMENTS.

·     WARRANTIES. SUPPLIER WARRANTS ONLY TO BUYER THAT THE PRODUCTS, WHEN SHIPPED TO BUYER BY SUPPLIER, WILL CONFORM IN ALL MATERIAL RESPECTS TO THE APPLICABLE SPECIFICATIONS’ SHEETS SHIPPED WITH THE PRODUCTS. SUCH WARRANTY DOES NOT APPLY TO UNITS THAT HAVE BEEN DAMAGED, MISHANDLED, MISTREATED; USED OR MAINTAINED OR STORED OTHER THAN IN CONFORMITY WITH SUCH SPECIFICATIONS AND SUPPLIER'S INSTRUCTIONS; OR MODIFIED, ALTERED OR REPAIRED IN ANY MANNER BY ANY PARTY OTHER THAN SUPPLIER. EXCEPT FOR BODILY INJURY, BUYER'S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF THE FOREGOING WARRANTY SHALL BE THE REPLACEMENT OF OR (AT SUPPLIER'S OPTION OR IF REPLACEMENT IS IMPRACTICAL) REFUND FOR RETURNED NONCONFORMING UNITS OF PRODUCT FOR WHICH FULL DOCUMENTATION AND PROOF OF NONCONFORMITY IS PROVIDED TO SUPPLIER WITHIN THIRTY DAYS AS ACCOUNT CREDIT AFTER THE ORIGINAL NONCONFORMING UNITS ARE SHIPPED BY SUPPLIER. EXCEPT FOR THE FOREGOING WARRANTIES, SUPPLIER DOES NOT MAKE (AND HAS NOT AUTHORIZED ANYONE TO MAKE) ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT.

·     SHIPPING DISCREPANCIES. ANY SHIPMENT DISCREPANCY MUST BE REPORTED TO SUPPLIER WITHIN SEVEN (7) DAYS OF RECEIPT OF THE PRODUCT(S).

·     SOFTWARE. ANY SOFTWARE INCORPORATED INTO OR PROVIDED FOR USE IN OR WITH A PRODUCT (WHETHER INITIALLY, AS PART OF MAINTENANCE OR SUPPORT OR OTHERWISE) IS NOT SOLD, BUT RATHER IS LICENSED SOLELY FOR BUYER’S INTERNAL USE IN OR WITH THAT PRODUCT STRICTLY IN ACCORDANCE WITH THE DOCUMENTATION AND ANY OTHER USE RESTRICTIONS APPLICABLE FOR THAT PRODUCT. SUCH LICENSE IS NONEXCLUSIVE, NON-SUBLICENSABLE AND DOES NOT INCLUDE THE RIGHT TO (AND BUYER WILL NOT) MODIFY, REVERSE ENGINEER (EXCEPT TO THE EXTENT APPLICABLE LAW PROHIBITS REVERSE ENGINEERING RESTRICTIONS), INCORPORATE OR USE IN ANY OTHER WORKS, CREATE DERIVATIVES OF, OR COPY ANY PORTION OF SUCH SOFTWARE, OR TO USE THE SOFTWARE OR PRODUCT FOR THE BENEFIT OF ANY THIRD PARTY.

·     LIMITED LIABILITY. EXCEPT FOR BODILY INJURY, SUPPLIER WILL NOT BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR (I) ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE AMOUNTS PAID TO SUPPLIER HEREUNDER DURING THE TWELVE MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE OR (II) ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (III) COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES. SUPPLIER SHALL HAVE NO LIABILITY FOR ANY FAILURE OR DELAY DUE TO MATTERS BEYOND ITS REASONABLE CONTROL OR FOR ANY ALLOCATION OF PRODUCTS BETWEEN ITS CUSTOMERS IN THE EVENT OF A SHORTAGE.

·     FCPA AND EXPORT CONTROL. BUYER SHALL COMPLY WITH THE U.S. FOREIGN CORRUPT PRACTICES ACT AND ALL EXPORT LAWS AND RESTRICTIONS AND REGULATIONS OF THE DEPARTMENT OF COMMERCE, THE UNITED STATES DEPARTMENT OF TREASURY OFFICE OF FOREIGN ASSETS CONTROL (“OFAC”), OR OTHER UNITED STATES OR FOREIGN AGENCY OR AUTHORITY, AND NOT EXPORT, OR ALLOW THE EXPORT OR RE-EXPORT OF ANY PRODUCT IN VIOLATION OF ANY SUCH RESTRICTIONS, LAWS OR REGULATIONS. BUYER SHALL OBTAIN AND BEAR ALL EXPENSES RELATING TO ANY NECESSARY LICENSES AND/OR EXEMPTIONS WITH RESPECT TO THE EXPORT FROM THE U.S. OF ALL PRODUCTS TO ANY LOCATION AND SHALL DEMONSTRATE TO SUPPLIER COMPLIANCE WITH ALL APPLICABLE LAWS AND REGULATIONS PRIOR TO DELIVERY THEREOF BY SUPPLIER.

·     GENERAL. SUPPLIER MUST ASSIGN THIS AGREEMENT IN WHOLE. THE FAILURE OF EITHER PARTY TO ENFORCE ITS RIGHTS UNDER THIS AGREEMENT AT ANY TIME FOR ANY PERIOD SHALL NOT BE CONSTRUED AS A WAIVER OF SUCH RIGHTS. THIS AGREEMENT SUPERSEDES ALL PROPOSALS, ORAL OR WRITTEN, ALL NEGOTIATIONS, CONVERSATIONS, OR DISCUSSIONS BETWEEN OR AMONG PARTIES RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT AND ALL PAST DEALING OR INDUSTRY CUSTOM. NO CHANGES OR MODIFICATIONS OR WAIVERS ARE TO BE MADE TO THIS AGREEMENT UNLESS EVIDENCED IN A WRITING (OTHER THAN A PURCHASE ORDER CONFIRMATION OR SIMILAR FORM) THAT IS CONSPICUOUSLY IDENTIFIED AND LABELED AS AN AMENDMENT AND THAT IS SIGNED FOR AND ON BEHALF OF BOTH PARTIES. IN THE EVENT THAT ANY PROVISION OF THIS AGREEMENT SHALL BE DETERMINED TO BE ILLEGAL OR UNENFORCEABLE, THAT PROVISION WILL BE LIMITED OR ELIMINATED TO THE MINIMUM EXTENT NECESSARY SO THAT THIS AGREEMENT SHALL OTHERWISE REMAIN IN FULL FORCE AND EFFECT AND ENFORCEABLE. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK (WITHOUT REGARD TO THE CONFLICTS OF LAW’S PROVISIONS THEREOF ANY INTERNATIONAL SALE OF GOODS). IN ANY ACTION OR PROCEEDING TO ENFORCE RIGHTS UNDER THIS AGREEMENT, THE PREVAILING PARTY WILL BE ENTITLED TO RECOVER COSTS AND ATTORNEYS’ FEES. WHERE APPLICABLE, YOU SHALL PAY ALL FEES DESCRIBED BY THE SERVICES IN CONNECTION WITH SUCH FOR-FEE PRODUCTS/SERVICES PURCHASED BY YOU IN THE MANNER SPECIFIED ON OR SELECTED THROUGH THE SERVICES (OR AS OTHERWISE AGREED UPON IN WRITING BY YOU AND US). UNLESS OTHERWISE SPECIFIED, THE FOLLOWING TERMS APPLY TO ALL PURCHASES. PERFUMARIE RESERVES THE RIGHT TO DISCONTINUE SERVICE IN THE EVENT OF LATE OR NON-PAYMENT OF ANY INVOICE.

·    PAYMENT PROCESSOR. WE MAY USE A THIRD-PARTY PAYMENT PROCESSOR (THE “PAYMENT PROCESSOR”) TO BILL YOU THROUGH A PAYMENT ACCOUNT, SUCH AS YOUR BANK ACCOUNT OR DEBIT OR CREDIT CARD, LINKED TO YOUR ACCOUNT ON THE SERVICES (YOUR “BILLING ACCOUNT”). THE PROCESSING OF PAYMENTS WILL BE SUBJECT TO THE TERMS, CONDITIONS AND PRIVACY POLICIES OF THE PAYMENT PROCESSOR IN ADDITION TO THESE TERMS. WE ARE NOT RESPONSIBLE FOR ERROR BY THE PAYMENT PROCESSOR. BY CHOOSING TO USE FOR-FEE SERVICES OR PURCHASE PRODUCTS, YOU AGREE TO PAY US, THROUGH THE PAYMENT PROCESSOR, ALL CHARGES AT THE PRICES THEN IN EFFECT FOR ANY USE OF SUCH SERVICES OR PURCHASE OF SUCH PRODUCTS IN ACCORDANCE WITH THE APPLICABLE PAYMENT TERMS AND YOU AUTHORIZE US, THROUGH THE PAYMENT PROCESSOR, TO CHARGE YOUR CHOSEN PAYMENT PROVIDER (YOUR “PAYMENT METHOD”). YOU AGREE TO MAKE PAYMENT USING THAT SELECTED PAYMENT METHOD. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR MISTAKES THAT IT MAKES EVEN IF IT HAS ALREADY REQUESTED OR RECEIVED PAYMENT.

·    PAYMENT METHOD. THE TERMS OF YOUR PAYMENT WILL BE BASED ON YOUR PAYMENT METHOD AND THIS MAY BE DETERMINED BY AGREEMENTS BETWEEN YOU AND THE FINANCIAL INSTITUTION, CREDIT CARD ISSUER, OR OTHER PROVIDER OF YOUR CHOSEN PAYMENT METHOD. Suppose WE, THROUGH THE PAYMENT PROCESSOR, DO NOT RECEIVE TIMELY PAYMENT FROM YOU, YOU AGREE TO PAY ALL AMOUNTS DUE UPON DEMAND OR PERFUMARIE MAY TERMINATE YOUR ACCOUNT AND ACTIVATE a LIEN AS PEFUMARIE’S LEGAL RIGHT AND CLAIM AGAINST INVENTORY ASSETS OR COLLATERAL TO SATISFY YOUR DEBT.

·    RECURRING BILLING. SOME OF THE FOR-FEE SERVICES AND PRODUCT PURCHASES MAY CONSIST OF AN INITIAL PERIOD, FOR WHICH THERE IS A ONE-TIME CHARGE, FOLLOWED BY RECURRING PERIOD CHARGES AS AGREED TO BY YOU. BY CHOOSING A RECURRING PAYMENT PLAN, YOU ACKNOWLEDGE THAT SUCH SERVICES HAVE AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, PLEASE CONTACT FINANCE@PERFUMARIE.COM.

·    CURRENT INFORMATION REQUIRED. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY YOUR ACCOUNT MANAGER OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF FOR-FEE SERVICES OR PURCHASES OF PRODUCTS UNDER YOUR ACCOUNT. 

BY USING OUR SERVICE AND ACCEPTING OUR PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN FULL.