Perfumarie provides assembly, kitting, pack-out, repacking, labeling, quality-control, and related fulfillment services for custom products, components, samples, finished goods, and retail programs.
Accurate information, complete materials, and written approvals are required before Perfumarie can schedule, quote, or complete a project.
ACCEPTANCE, ACCOUNT USE & INCORPORATION
By requesting or authorizing Services, accepting a quote, submitting a purchase order, signing a release or shipping form, tendering components or Inventory to Perfumarie, instructing Perfumarie to perform work, paying an invoice, or otherwise receiving or using Perfumarie’s assembly or kitting Services, the Customer acknowledges receipt of and agrees to these Terms of Engagement.
The individual authorizing the Services represents that they have authority to bind the Customer.
These Terms are incorporated into Perfumarie’s Shipping, Assembly & 3PL Warehousing Terms and apply to all assembly, kitting, pack-out, repacking, labeling, inspection, and related fulfillment Services.
A separate written agreement signed by Perfumarie will control only where it expressly conflicts with a specific provision of these Terms. All nonconflicting provisions will remain in effect.
Perfumarie may update these Terms by posting a revised version and effective date. Updated Terms apply prospectively to Services requested, authorized, received, or continued on or after the stated effective date.
1. DEFINITIONS
For purposes of these Terms:
Assembly means combining, attaching, arranging, labeling, finishing, or otherwise preparing two or more products, components, materials, or packaging elements according to approved instructions.
Kitting means the manual selection, counting, sorting, grouping, protecting, packing, or repacking of products or components into a specified configuration.
Kitting includes work performed to prepare products for presentation, storage, fulfillment, or safe transportation. It is not limited to assembling a final retail set.
Pack-Out means placing completed products into approved inner packaging, cartons, cases, master cartons, or pallets after production or assembly.
Repacking means opening, separating, inspecting, reconfiguring, protecting, or transferring products or components into different or additional packaging.
Materials include cartons, inner boxes, dividers, inserts, trays, labels, tape, void fill, cushioning, wrapping, shrink film, pallets, corner boards, strapping, and other protective or presentation materials.
Services means the assembly, kitting, pack-out, repacking, inspection, labeling, handling, palletization, documentation, coordination, and related work performed by or through Perfumarie.
2. REQUIRED PROJECT INFORMATION
Before Perfumarie can prepare an accurate quote or production plan, the Customer must provide the information and materials requested by Perfumarie, which may include the following:
2.1. Project Scope and Specifications
A complete description of the requested assembly, kitting, pack-out, or repacking process, including:
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The products and components involved.
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The number of units to be completed.
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The desired finished configuration.
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Special handling requirements.
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Packaging requirements.
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Final shipping destination.
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Carrier or routing requirements.
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Required completion date.
2.2. Bill of Materials
A complete bill of materials identifying every component, part, product, and packaging material required for the project, including quantities, specifications, item numbers, and approved substitutions, if any.
2.3. Assembly or Kitting Instructions
Complete step-by-step written instructions describing how the products must be assembled, kitted, labeled, packed, or otherwise prepared.
Instructions should include diagrams, photographs, videos, dielines, approved samples, or other visual references when needed to establish the intended result.
2.4. Product Samples
Unless Perfumarie agrees otherwise in writing, the Customer must provide three complete physical sample sets of the components, packaging, and intended finished product.
The samples will be used to evaluate the proposed process, confirm expectations, develop the approved production standard, identify potential issues, and determine labor and material requirements.
2.5. Packaging Requirements
The Customer must provide any required packaging specifications, dimensions, labeling requirements, branding requirements, regulatory copy, lot-coding requirements, or retailer routing requirements.
Customer-provided packaging and specifications are subject to Perfumarie’s review and approval for operational suitability and safe handling.
2.6. Timeline
The Customer must identify the requested production window, completion date, shipping date, milestones, event dates, retailer delivery windows, and other material deadlines.
Requested dates are not guaranteed until Perfumarie confirms the schedule in writing and all required Inventory, approvals, instructions, deposits, and materials have been received.
2.7. Shipping and Delivery Information
The Customer must provide complete information concerning:
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Inbound shipments of components and materials.
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Final delivery destinations.
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Carrier responsibility.
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Account numbers, when the Customer is using its own carrier.
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Routing instructions.
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Appointment requirements.
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Pallet or carton limitations.
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Required freight classification or documentation.
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Insurance and declared-value requirements.
2.8. Quality-Control Standards
The Customer must identify any project-specific quality-control procedures, tolerances, inspection requirements, sample-retention requirements, or acceptance standards.
If no written standards are provided and approved before production, Perfumarie will apply its standard commercially reasonable quality-control practices.
2.9. Volume and Frequency
The Customer must provide estimated production volume, anticipated frequency, reorder schedule, and reasonable forecasts so Perfumarie can evaluate labor, capacity, storage, and material requirements.
2.10. Budget Information
The Customer should disclose any material budget limitation before Perfumarie prepares the project plan or begins work.
A stated budget does not modify Perfumarie’s rates or create a fixed-price obligation unless Perfumarie expressly accepts the budget as a fixed project price in writing.
3. SCOPE APPROVAL AND AUTHORIZATION
Perfumarie will determine the Services, labor, materials, equipment, setup, schedule, and outside resources reasonably required to perform the requested work.
The Customer must approve the final written scope, instructions, and applicable quote or rate structure before production begins.
Perfumarie may require a signed release form, formula-approval form, shipping form, purchase order, deposit, or other written authorization before scheduling or performing Services.
No product will be released or shipment scheduled until the required forms and approvals have been completed.
4. CUSTOMER RESPONSIBILITIES
The Customer is responsible for:
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Providing complete, accurate, and timely instructions.
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Providing sufficient quantities of all required components and materials.
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Identifying approved products, formulas, artwork, labels, and configurations.
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Confirming quantities and destinations.
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Supplying compliant packaging or authorizing Perfumarie to source it.
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Confirming carrier responsibility and routing instructions.
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Providing accurate regulatory, safety, retailer, and labeling requirements.
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Reviewing and approving samples or production standards promptly.
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Paying all applicable invoices, deposits, materials, freight, and service charges.
Perfumarie is entitled to rely on the information, files, approvals, and instructions supplied by the Customer or its authorized representatives.
The Customer is responsible for errors, delays, rework, materials, or losses arising from incomplete, inaccurate, conflicting, late, or subsequently changed instructions.
5. INVENTORY AND MATERIAL REQUIREMENTS
The Customer must provide the quantities of components and materials specified by Perfumarie, including any required production overage.
Perfumarie may establish a required overage based on the project’s complexity, component condition, manufacturing tolerances, anticipated spoilage, testing requirements, and quality-control procedures.
Perfumarie is not responsible for delays, incomplete quantities, line-down time, additional shipping, or other costs caused by insufficient, defective, incompatible, late, mislabeled, or noncompliant components or materials.
Perfumarie may refuse to use any component, product, instruction, or packaging material that it reasonably determines is unsafe, damaged, noncompliant, operationally unsuitable, or inconsistent with the approved project.
6. PACKAGING AND PROTECTIVE MATERIALS
Standard shipping supplies included in an applicable pick-and-pack rate do not include custom, specialized, unusually protective, branded, retail, export, hazardous-material, glassware, temperature-controlled, or project-specific packaging.
Any non-standard or special packaging must be:
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Supplied by the Customer in sufficient quantities and approved by Perfumarie; or
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Sourced by Perfumarie with the Customer’s authorization and billed to the Customer together with applicable procurement, handling, and labor charges.
Perfumarie may require different packaging for finished goods than was used to transport empty vessels, components, or unfinished products.
Changes in product weight, fragility, configuration, destination, mode of transportation, stacking pressure, carrier requirements, or cross-country handling may require different cartons, dividers, cushioning, master cartons, pallets, wrapping, or other protective materials.
Perfumarie will not be required to use packaging or follow instructions that it reasonably determines are insufficient for the product or proposed transportation method.
7. FEES AND BILLING
Unless otherwise quoted or agreed in writing, assembly and kitting Services are billed according to the following general rates:
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Labor: $125 per person per hour.
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Approved daily labor rate: up to $850 per person per standard workday.
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Setup fee: $500 per job, nonrefundable.
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Physical pallet supply: $30 per pallet.
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Pallet shrink-wrapping: $5 per pallet.
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Case or pallet labeling: $1.50 per label.
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Marketing inserts: $0.35 per insert.
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Shrink-wrap material: $0.08 per unit.
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Packaging, cushioning, cartons, dividers, inserts, trays, corner boards, strapping, and other materials: billed separately.
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Freight, carrier, courier, broker, accessorial, fuel, insurance, and delivery charges: billed separately.
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Special assistance, freight coordination, or higher-level operational work: $125 per hour.
Hourly charges are calculated based on the actual labor required to set up, receive, count, inspect, sort, assemble, kit, label, protect, pack, repack, palletize, document, clean, reconcile, and release the project.
The approved daily rate applies only when specifically authorized by Perfumarie. Overtime, after-hours work, weekend access, rush work, specialty labor, equipment, materials, freight, setup, and third-party charges remain separate.
Final charges may not be available before the work is completed. Packing and shipping costs are assessed when Perfumarie knows the actual materials used, labor performed, finished dimensions, weight, pallet count, freight classification, destination, and carrier requirements.
Perfumarie’s itemized invoice constitutes the Customer-facing documentation for its Services and charges.
8. CHANGES, REWORK AND ADDITIONAL SERVICES
Any change requested after the scope, sample, formula, artwork, configuration, instructions, quantity, destination, or shipping plan has been approved may result in additional charges and schedule changes.
Additional charges may include:
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Administrative and project-management time.
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Revised setup.
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Additional sampling.
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Line changes or line-down time.
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Inspection or sorting.
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Opening completed units.
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Disassembly.
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Rework.
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Relabeling.
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Repacking.
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Replacement materials.
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Additional freight.
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Storage.
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Disposal.
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Rush charges.
Perfumarie will not be responsible for costs or delays caused by the Customer changing an approved product, formula, file, instruction, or configuration after work has begun.
Written approval of revised charges may be required before Perfumarie resumes the affected work.
9. SCHEDULING AND LINE-DOWN CHARGES
Perfumarie requires at least 72 hours’ notice for assembly and kitting requests unless a different lead time is stated in the applicable quote.
Requests requiring a shorter turnaround time may incur a 25% rush markup.
If a scheduled job cannot proceed because required Inventory, materials, instructions, approvals, files, or personnel were not provided on time, the Customer will be charged a line-down fee of $125 per person per hour for each person assigned to the job, up to the maximum quoted assembly price.
Perfumarie may reschedule the project based on its next available production window.
10. QUALITY CONTROL AND APPROVED STANDARDS
Perfumarie will perform the Services in a commercially reasonable manner according to the approved scope, instructions, samples, and quality-control standards.
The Customer must inspect completed goods promptly after delivery.
Claims concerning workmanship, count, configuration, labeling, or visible damage must be submitted by email within three business days after receipt. The claim must include photographs, quantities, lot information, shipping information, and other documentation reasonably requested by Perfumarie.
Failure to provide timely notice may prevent Perfumarie from investigating or correcting the claimed issue.
If Perfumarie confirms that a workmanship issue was directly caused by Perfumarie’s failure to follow the approved written instructions, Perfumarie may, at its option:
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Correct or reperform the affected Services;
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Issue a service credit for the affected work; or
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Provide another commercially reasonable remedy agreed upon in writing.
This remedy does not include problems caused by defective components, product incompatibility, Customer-supplied materials, inaccurate instructions, approved tolerances, carrier handling, concealed damage, normal production variation, or changes requested after approval.
11. SHIPPING, RISK AND DAMAGE CLAIMS
Freight-in and freight-out costs are the Customer’s responsibility.
Perfumarie may coordinate freight through approved carriers, brokers, factories, warehouses, or logistics partners. Such coordination does not make freight, insurance, accessorial charges, packaging, or transportation free or included in the manufacturing price.
Risk of loss passes according to the applicable shipping terms, carrier agreement, bill of lading, purchase order, or separate written agreement.
Perfumarie is not responsible for loss or damage occurring after goods have been tendered to the carrier, except to the extent directly caused by Perfumarie’s gross negligence or willful misconduct.
When goods arrive damaged, the Customer must follow Perfumarie’s and the carrier’s claims procedures, including providing:
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Proof of value.
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Evidence of damage.
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Photographs of the product and packaging.
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Proof of shipment.
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The carrier’s delivery record.
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A completed claim form.
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Any additional information required by the carrier.
The Customer must preserve the damaged products, cartons, pallets, labels, and packaging until the carrier and Perfumarie complete their investigation.
The Customer must file any carrier claim within the carrier’s required timeframe. Failure to comply with the carrier’s procedures or deadlines may result in denial of the claim.
If a carrier approves and pays a claim submitted through Perfumarie’s account, Perfumarie will credit or remit the approved amount received, subject to the carrier’s declared-value and liability limitations and any outstanding amount owed to Perfumarie.
12. PAYMENT AND RELEASE OF GOODS
Deposits, setup fees, materials, special-order components, and other advance charges must be paid before Perfumarie orders materials or schedules the project.
All assembly, kitting, labor, handling, materials, freight, storage, coordination, and related charges must be paid according to the applicable invoice terms.
Perfumarie may withhold work, product release, documents, shipment, or delivery while any required approval, deposit, invoice, or other amount remains outstanding.
No finished goods or Customer-owned Inventory will be released until all amounts required for release have been paid or otherwise resolved in writing by Perfumarie.
Release of one Order, product, shipment, or document does not waive Perfumarie’s right to require payment before a later release.
13. DOCUMENTATION AND VENDOR CONFIDENTIALITY
Perfumarie’s itemized invoices constitute the Customer-facing documentation for Perfumarie’s assembly, kitting, materials, handling, fulfillment, coordination, and logistics charges.
Except when expressly required by a separate written agreement or applicable law, Perfumarie will not disclose third-party vendor identities, invoices, negotiated rates, agreements, broker relationships, internal account records, or other confidential commercial information.
The Customer may elect to use an approved carrier or service provider under its own account when authorized by Perfumarie and operationally feasible. Any such arrangement must be approved in writing before the applicable Services are performed or a shipment is released.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Perfumarie will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages or for lost profits, lost revenue, lost business, loss of goodwill, or loss of data arising from or related to the Services.
Perfumarie’s total aggregate liability arising from a particular project will not exceed the amount paid to Perfumarie for the specific Services directly giving rise to the claim.
These limitations do not apply to liability that cannot legally be limited or excluded.
15. WARRANTY LIMITATIONS
Except for Perfumarie’s obligation to perform the Services in a commercially reasonable manner according to the approved written scope and instructions, the Services are provided without additional express, implied, or statutory warranties.
Perfumarie does not warrant the merchantability, fitness, regulatory compliance, performance, compatibility, durability, or safety of products, components, formulas, artwork, labels, packaging, or instructions supplied, selected, or approved by the Customer or another third party.
Perfumarie does not guarantee uninterrupted operations, error-free carrier performance, specific transit times, or damage-free transportation.
16. INDEMNIFICATION
The Customer agrees to indemnify, defend, and hold harmless Perfumarie and its affiliates, officers, directors, employees, agents, contractors, and production partners from claims, damages, losses, liabilities, penalties, recalls, chargebacks, and reasonable attorneys’ fees arising from:
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The Customer’s products, formulas, components, packaging, artwork, labels, claims, instructions, or supplied materials.
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The Customer’s breach of these Terms.
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Inaccurate, incomplete, conflicting, or unauthorized instructions.
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Regulatory or labeling violations attributable to information or materials supplied or approved by the Customer.
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A third-party claim alleging that the Customer’s products, materials, artwork, trademarks, or other content infringe intellectual-property or proprietary rights.
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The Customer’s failure to follow carrier, retailer, customs, safety, or claims procedures.
Perfumarie will notify the Customer of a covered claim and reasonably cooperate in its defense at the Customer’s expense.
The Customer may not settle a claim in a manner that admits wrongdoing by, imposes liability upon, or creates an obligation for Perfumarie without Perfumarie’s prior written consent.
17. FORCE MAJEURE
Neither party will be liable for a failure or delay caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, government action, port congestion, customs delays, carrier interruption, fuel shortage, utility failure, labor dispute, supply-chain disruption, equipment failure not caused by inadequate maintenance, or the failure of a supplier or transportation provider caused by such an event.
The affected party will provide notice when reasonably practicable and use commercially reasonable efforts to mitigate the disruption and resume performance.
If a Force Majeure Event prevents substantial performance for more than 30 consecutive days, either party may terminate the uncompleted portion of the affected project by written notice.
Termination does not eliminate payment obligations for work performed, materials ordered, commitments made, or costs incurred before the effective termination date.
18. GOVERNING LAW AND ENFORCEMENT
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
The parties consent to the exclusive jurisdiction of the state and federal courts located in New York for disputes arising from or related to these Terms or the Services, unless a separate signed agreement provides otherwise.
A failure to enforce a provision on one occasion does not waive the right to enforce it later.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
These Terms supplement Perfumarie’s other applicable written agreements, quotes, forms, invoices, and published terms. They do not supersede a separate signed agreement except where the later signed agreement expressly provides otherwise.
Last updated: August 30, 2026.
