PERFUMARIE CANNOT GUARANTEE DELIVERY TO FOREIGN DESTINATIONS DUE TO ONGOING CHANGES IN REGULATIONS, THEREFORE WE DO NOT OFFER REFUNDS FOR GOODS THAT ARE LOST IN TRANSIT, NOT RECEIVED, OR REFUSED FOR DELIVERY AT CUSTOMS.

BY COMPLETING A PURCHASE, YOU ASSUME THE SOLE AND COMPLETE RISK ONCE A TRACEABLE TRACKING NUMBER IS ISSUED AND OUR PACKAGE IS SET IN MOTION, ALONG WITH ANY CUSTOMS & DUTY FEES AS REQUIRED BY THE DESTINATION COUNTRY'S GOVERNMENT.

BY LAW, PERFUMARIE CANNOT ACCEPT RETURNS OF PERSONAL CARE, BEAUTY, AND CONSUMABLE PRODUCTS ONCE THEY'VE BEEN OPENED; THIS IS AN INDUSTRY STANDARD CONSUMER PROTECTION. CONSIDER ITEMS PERSONAL CARE IF BY OPENING THEM THEY ARE NO LONGER HYGIENICALLY SAFE, SUCH AS SOAPS, SHAVING BRUSHES, CREAMS, LOTIONS, PERFUMES, ETC. WE DO NOT ATTEMPT TO RE-SELL PRODUCTS TO OUR CUSTOMERS. THEREFORE, ONCE OPENED, THESE ITEMS MUST BE DISCARDED, REPRESENTING A SIGNIFICANT COST TO US AND AN IMPOSITION TO OTHER CUSTOMERS, AS MOST OF OUR PRODUCTS ARE IMPORTED AND IN LIMITED SUPPLY. IF YOU WISH TO RESELL YOUR PRODUCT BY CONSIGNING IT TO THE DRAM, PLEASE VISIT THIS PAGE FOR DETAILS AND APPLY.

WRONG ADDRESS, NON-RECEIVED ITEMS, AND RETURNS / IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY, YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE PRICE OF THE ITEM WILL BE ISSUED AS A STORE CREDIT ONLY ONCE WE RECEIVE THE RETURNED ITEM. WE WILL CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

SHIPMENTS / THE U.S. DEPARTMENT OF TRANSPORTATION (USDOT) RESTRICTS SHIPMENT OF HAZARDOUS MATERIALS/ITEMS THAT COULD CONTRIBUTE TO A FIRE OR OTHER MISHAP. AEROSOL PRODUCTS IN PRESSURIZED SPRAY CONTAINERS (E.G., HAIRSPRAY, SHAVING CREAM, DEODORANT, AND SOME PERFUMES) AND PRODUCTS CONTAINING FLAMMABLE, VOLATILE, OR CORROSIVE CHEMICALS (E.G., AFTERSHAVE, PERFUMES, AND HAIR COLOR) HAVE THIS RESTRICTED STATUS. WE ARE COMMITTED TO GETTING YOU YOUR PRODUCTS AS FAST AS POSSIBLE, IN THE SAFEST AND RESPONSIBLE WAY. PLEASE CONTACT US SHOULD YOU REQUIRE ADDITIONAL INFORMATION.

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