SHIPPING, ASSEMBLY & 3PL WAREHOUSING

TERMS & CONDITIONS

ACCEPTANCE, ACCOUNT USE & INCORPORATION

By opening or maintaining an account with Perfumarie, requesting or authorizing Services, accepting a quote, submitting a purchase order, signing a release or shipping form, tendering products or Inventory to Perfumarie, instructing Perfumarie to perform work, paying an invoice, or otherwise accessing, receiving, or using Perfumarie’s Services, the Customer acknowledges receipt of and agrees to be bound by these Terms and Conditions.

The individual authorizing or using the Services represents that they have the authority to bind the Customer to these Terms. These Terms apply to all current and future Orders, shipments, releases, assembly work, fulfillment, storage, logistics, and related Services provided through the Customer’s account.

Any quote, purchase order, release form, shipping form, invoice, or service authorization issued or accepted in connection with the Customer’s account incorporates these Terms by reference. A separate written agreement signed by Perfumarie will control only where it expressly conflicts with a specific provision of these Terms. All nonconflicting provisions will remain in effect.

Perfumarie may update these Terms periodically by posting a revised version and effective date on its website. Updated Terms will apply prospectively to Services requested, authorized, received, or continued on or after the stated effective date. The Customer’s continued use of Perfumarie’s Services after that date constitutes acceptance of the updated Terms.

If the Customer does not agree to the applicable Terms, the Customer must stop requesting or using the Services and provide any required written notice of termination. Ending future use does not eliminate payment obligations, authorized work, accrued charges, or other responsibilities arising before termination.

1. WAREHOUSE, DISTRIBUTION & ASSEMBLY SERVICES

During the Term of this Agreement, Perfumarie agrees to provide the following services (the “Services”):

1.1. For the applicable Fees, Perfumarie will provide the labor, equipment, and standard packaging materials necessary to fulfill and ship Customer orders (“Orders”) according to the routing instructions provided by the Customer.

Any non-standard or special packaging materials shall be supplied by the Customer or, with the Customer’s authorization, sourced by Perfumarie and billed to the Customer together with any applicable procurement, handling, and labor charges.

1.2. For the applicable Fees, Perfumarie will provide the labor, equipment, and standard packaging materials necessary to fulfill and ship no-charge Orders according to the Customer’s routing instructions.

1.3. Perfumarie will provide warehouse space for the Customer’s products (the “Merchandise”) in the square footage and physical condition appropriate to accommodate up to three months of the Customer’s sellable inventory (the “Inventory”), with storage for one pallet provided at no charge.

The no-charge pallet allotment applies to storage space only. It does not include the cost of supplying a physical pallet, receiving the Inventory, palletizing Merchandise, wrapping the pallet, or performing related labor.

1.4. Perfumarie will receive finished-product shipments from the Customer. The Customer shall adhere to Perfumarie’s Receiving Guidelines below.

1.5. Perfumarie will record Order returns when received and process, sort, and restock returned Merchandise according to the Customer’s instructions. Perfumarie will supply, free of charge, the standard storage materials necessary to restock returned Merchandise.

Perfumarie will send the Customer a report detailing the condition of the returned Merchandise. The Customer must provide disposal or return instructions for damaged Merchandise within one week after receiving the report. After that period, Perfumarie may dispose of the damaged Merchandise or send it to the Customer’s office at the Customer’s expense.

1.6. Perfumarie will receive Orders through EDI, where applicable, and transmit ASNs and invoices according to the Trading Partner’s requirements.

1.7. Perfumarie will also accept Orders submitted by email. Perfumarie will not accept Orders by telephone.

1.8. Perfumarie will process retailer Orders within the applicable shipping window, provided that the shipping window allows at least seven days, including routing time. Web Orders will generally be processed within 48 hours after receipt by Perfumarie.

All other Orders will generally be processed within 72 hours after receipt unless the size or complexity of the Order requires additional processing time. If additional time is required, Perfumarie will communicate the estimated processing schedule, and the parties will establish a mutually acceptable timeframe.

The Customer acknowledges that processing times depend upon sufficient Inventory levels and that changes to Orders may result in additional charges or delays.

1.9. Perfumarie requires at least 72 hours’ notice for all Merchandise assembly requests. Assembly requests requiring a shorter turnaround time will incur a 25% rush markup.

Requests for next-day assembly must be received by 12:00 p.m. Eastern Time and are subject to sufficient Inventory being available to complete the assembly Order. Additional charges may apply, as determined by Perfumarie based on the scope and circumstances of the request.

Please refer to our Terms of Engagement for Kitting and Assembly here.

2. FEES AND PAYMENT TERMS

2.1. Standard Fees

Perfumarie shall be entitled to payment of the following fees (the “Fees”):

2.1.1. Individual and Web Pick-and-Pack Orders. The Customer shall pay Perfumarie $8 for the first item plus $1 for each additional item to cover labor, processing, and standard shipping supplies.

2.1.2. Wholesale Pick-and-Pack Orders. The Customer shall pay Perfumarie 5% of the gross Order amount per shipment to cover labor, processing, and standard shipping supplies.

2.1.3. No-Charge Orders. For no-charge Orders, the Customer shall pay Perfumarie a minimum of $5 per Order shipped.

Consignment Orders picked, packed, and invoiced at zero dollars will be charged based on the applicable percentage of the actual wholesale value of the Order and will not be treated as no-charge Orders.

2.1.4. Receipt of Inventory. For Inventory received, Perfumarie shall be entitled to an intake charge of $11 per pallet and $8 per loose carton.

The $11 intake charge applies to receiving an existing pallet and does not include the cost of supplying a physical pallet.

For floor-loaded receipts, Perfumarie shall be entitled to $125 per person per hour to unload and palletize the Inventory, plus the cost of any materials used. Any physical pallet supplied by Perfumarie will be charged at $30 per pallet.

2.1.5. Merchandise Transfer Orders. For Merchandise transfer Orders, including outbound transfers to other warehouses and transfers of components, Perfumarie shall be entitled to a handling fee of $30 per existing full pallet or $5 per carton when the transfer is less than one pallet, unless the transfer is required because of Perfumarie’s default under this Agreement.

The $30 transfer fee applies to handling and transferring an existing full pallet. It does not include the cost of supplying a new or replacement pallet. Any physical pallet supplied by Perfumarie will be charged separately at $30 per pallet.

These rates apply only when full cartons or full pallets are shipped from the location as-is. If Perfumarie is required to pick, consolidate, repack, or otherwise prepare the transfer, the applicable pick-and-pack, no-charge Order, assembly, material, and labor fees will apply.

2.1.6. Return Processing. The Customer shall pay Perfumarie 3.5% of the net value of returned Merchandise shown on the applicable return paperwork, subject to a minimum charge of $10 per return, for processing, restocking, and refurbishing where applicable.

This charge will not apply when the return was caused by Perfumarie’s gross negligence or willful misconduct. Returns requiring lot-number or expiration-date tracking will be charged at 5%.

2.1.7. Additional Document Charges. Additional charges will apply if Perfumarie is required to prepare or submit any of the following documents:

• 2.1.7.1. Call tags: $20 per issuance.

• 2.1.7.2. International Order documentation: $50 per commercial invoice or customs declaration prepared by Perfumarie.

• 2.1.7.3. Hazardous-material documentation: $50 per hazardous-material document prepared by Perfumarie.

2.1.8. Minimum Monthly Shipping Fee. The Customer shall pay Perfumarie a minimum monthly fee of $850 (the “Minimum Monthly Fee”) when the Standard Fees included on the Customer’s Monthly Shipping Invoice do not exceed $850.

The Minimum Monthly Fee will be waived during the first three months of this Agreement.

2.2. Additional Fees

2.2.1. Inventory Counts. Physical Inventory counts involving more than 50% of the Customer’s Inventory at one time will be performed at a rate of $125 per person per hour.

These counts may be performed no more than twice per year and require at least 60 days’ prior notice. Cycle counts involving no more than 15% of total Inventory may be performed when necessary or upon Customer request up to four times per year at no charge.

2.2.2. Merchandise Destruction. Perfumarie will provide the Customer with a separate quote for the destruction or disposal of Merchandise or Inventory when required.

2.2.3. Rush Orders.

2.2.3.1. Same-Day Orders. For each wholesale Order required to ship on the same day, a charge of 5.5% will apply. A flat fee of $25 will apply to same-day no-charge Orders.

Same-day Orders must be received by 12:00 p.m. Eastern Time. Exceptions may be made for Orders originating from the Pacific or Mountain time zones when received by 2:00 p.m. Eastern Time.

Perfumarie will make reasonable efforts to accommodate same-day requests but does not guarantee same-day shipment.

2.2.3.2. Rush Receiving and Processing. If Perfumarie is required to receive and process incoming Inventory and then ship or assemble Orders from that Inventory within 24 hours, a $500 rush fee will apply.

2.2.4. Canceled Orders. If an Order is canceled after it has been picked and packed, the Customer will incur the applicable contract percentage or packing rate, plus the following restocking fee:

• 2.2.4.1. $85 for Orders under $3,000.

• 2.2.4.2. $125 for Orders between $3,001 and $20,000.

• 2.2.4.3. $150 per hour for Orders exceeding $20,000, subject to a minimum charge of $200 per Order.

2.2.5. Assembly.

2.2.5.1. At the Customer’s request, Perfumarie will provide an individual quote for assembly services based on the complexity, materials, labor, and quantity required.

2.2.5.2. If Perfumarie is required to assemble quality-assurance samples at the Customer’s request, additional charges will apply for pulling the required Merchandise and completing the assembly work.

2.2.5.3. When an assembly job has been scheduled at the Customer’s request but the necessary Inventory is not available in time to complete the job, the Customer will be charged a line-down fee of $125 per person per hour for each person assigned to the line, up to the maximum quoted assembly price.

Please refer to the complete Terms of Engagement for Kitting and Assembly here.

2.2.5.4. If overtime is required to complete an urgent assembly, Perfumarie will provide a supplemental quote covering the additional labor costs.

2.2.5.5. SAR Submissions. Perfumarie will charge $30 for each SAR submission prepared by Perfumarie. When the Customer submits the SAR, Perfumarie will charge $25 per submission for calculating and providing the required breakdown information.

2.2.5.6. General Assembly Rate Guide. Unless otherwise quoted or agreed in writing, Perfumarie’s general assembly rates are:

• Labor: $125 per person per hour.

• Physical pallet supply: $30 per pallet.

• Pallet shrink-wrapping: $5 per pallet.

• Case or pallet labeling: $1.50 per label.

• Marketing inserts: $0.35 per insert.

• Setup fee: $500 per job, nonrefundable.

• Shrink-wrap material: $0.08 per unit.

• Non-standard packaging, cushioning, dividers, cartons, and other protective materials: separately quoted or billed based on the materials used.

The physical pallet supply charge does not include palletization, wrapping, labeling, movement, storage, loading, or other labor unless expressly stated in writing.

2.2.6. Website, E-Commerce Software, IT, and Inventory Systems.

2.2.6.1. At the Customer’s request, Perfumarie may provide access to Perfumarie’s Order-entry and Inventory software. Perfumarie shall be entitled to a one-time fee of $7,500 for each required license and an annual fee of $500 per license.

2.2.6.2. IT development and training requests will be charged at $125 per hour.

2.2.6.3. If Perfumarie is requested to manipulate and upload a large volume of Orders for a flash sale, web sale, or similar program, the Customer will be charged $150 per hour, subject to a minimum charge of $75 per occurrence.

2.2.7. Freight In and Out. All freight-in and freight-out costs are the responsibility of and must be funded by the Customer.

Special assistance, freight coordination, or higher-level operational requirements will be billed by Perfumarie at $125 per hour.

2.2.8. Additional Storage Pallets. If the Customer exceeds its pallet-storage allotment, Perfumarie shall be entitled to $30 per additional pallet per month for storage.

The storage charge applies to the space occupied by the pallet and does not include the cost of supplying a physical pallet. Any physical pallet supplied by Perfumarie will be charged separately at $30 per pallet.

2.2.9. After-Hours Operations. Additional fees may apply when the Customer requires Perfumarie to perform services outside regular business hours or on weekends. A flat fee of $500 will apply when Perfumarie is required to open the warehouse on a weekend day.

2.2.10. EDI Charges.

• 2.2.10.1. New maps: $500 per document, except for ASNs, which will be charged at $850 per document, including testing.

• 2.2.10.2. Testing of maps already in Perfumarie’s possession: $250 per document.

• 2.2.10.3. EDI inbound and outbound transactions: $0.85 per transaction.

• 2.2.10.4. The Customer is responsible for all costs associated with EDI compliance.

2.3. Billing

2.3.1. Monthly Shipping Invoices. Each month, Perfumarie will provide the Customer with an invoice for Shipping Services performed during the preceding month (the “Monthly Shipping Invoice”).

2.3.2. Payment Due Dates. Following payment of the initial retainer and establishment of the Customer’s account, the Customer shall pay all amounts shown on each Monthly Shipping Invoice within 30 days after the invoice date.

Assembly invoices will be dated as of the day the job is completed and will be payable within 30 days after the invoice date. Invoices for expense reimbursements or IT services are due upon receipt.

Any invoice not paid when due may, at Perfumarie’s election, bear interest at the rate of one and one-half percent (1.5%) per month. If Perfumarie is required to pursue legal action to collect an outstanding invoice, Perfumarie shall also be entitled to recover its reasonable attorneys’ fees and costs of suit.

2.3.3. Repeated Late Payments. If payment of a Monthly Shipping Invoice is not received by the tenth day of the month following its due date for three consecutive months, Perfumarie may, in its sole discretion, require the Customer to pay a monthly advance of $3,000 on the first day of each month to cover future Services.

Perfumarie may suspend Services until all outstanding invoices have been paid. This provision is in addition to any other suspension, cancellation, or termination rights available to Perfumarie under this Agreement.

2.3.4. Fee Disputes. If the Customer disputes an invoiced charge in good faith:

1. The Customer must notify Perfumarie by email within three days after receipt of the applicable shipment.

2. Photographs and other supporting evidence must be submitted when applicable.

3. The parties will work in good faith to resolve the specific discrepancy.

4. All undisputed invoices and portions of invoices must be paid according to the normal payment terms.

Perfumarie will determine whether a dispute has been submitted in good faith and in accordance with this Agreement. Perfumarie will not interrupt the Customer’s operations while a properly documented, good-faith dispute is being reviewed, provided that all undisputed amounts remain current.

2.3.5. Special Pricing Requests. Any request for one-time special pricing must be submitted before the applicable Services are performed. Perfumarie may accept or decline a special-pricing request in its sole discretion. Special-pricing requests will not be accepted after Services have been performed.

2.3.6. Review of Fees. The parties will review the Fees in good faith annually, beginning 60 days before the anniversary of each Renewal Term. Perfumarie may increase the Fees if its cost of providing the Services increases or if circumstances change in a manner that was not reasonably contemplated when the Fees were established.

2.3.7. Documentation and Vendor Confidentiality. Perfumarie’s itemized invoices constitute the Customer-facing documentation for Perfumarie’s services, materials, handling, fulfillment, and logistics charges.

Except when expressly required by a separate written agreement or applicable law, Perfumarie will not disclose third-party vendor identities, invoices, negotiated rates, agreements, broker relationships, internal account records, or other confidential commercial information.

The Customer may elect to use an approved carrier or service provider under its own account when authorized by Perfumarie and operationally feasible. Any such arrangement must be approved in writing before the applicable Services are performed or a shipment is released.

3. TERM

3.1. Continuous Agreement. This Agreement will remain active unless terminated in accordance with its terms. A Customer electing to terminate the Agreement without cause must provide Perfumarie with at least 90 days’ prior written notice.

4. INBOUND SHIPMENTS

4.1. Timing. Whenever reasonably possible, Perfumarie will process inbound shipments within 48 hours after receipt. Floor-loaded shipments will require at least 24 additional hours for processing.

4.2. Process. Perfumarie will unload Inventory and verify the item numbers and quantities of master cartons against the applicable packing slips.

Perfumarie will notify the Customer of any known discrepancy and will protect the Customer’s interests by making an appropriate notation on the delivering carrier’s shipping documents.

Perfumarie is not responsible for opening or inspecting the contents of master cartons upon receipt and will not be responsible for concealed damage, shortages, or discrepancies within unopened master cartons.

If the Customer requests—or Perfumarie is otherwise required—to open master cartons and verify the enclosed items and quantities, Perfumarie’s labor rate of $125 per hour will apply.

4.3. Insurance. All inbound international shipments, whether by ocean or air, must be insured by the Customer for the full value of the Merchandise. Perfumarie will not assume liability for the Merchandise before its arrival and complete acceptance by the warehouse as sellable goods.

4.4. Refusal. Perfumarie may refuse Inventory that is not received in sellable condition. Products may be rejected when they arrive damaged, fail applicable temperature or quality examinations, contain cosmetic defects, or show evidence of infestation or contamination.

Perfumarie will notify the Customer of any refusal. A charge of $500 per container will apply when products must be destroyed in the field and removed for disposal. The Customer is responsible for the costs associated with the rejection, destruction, disposal, or return of noncompliant Inventory.

5. LIABILITY & NOTICE OF LOSS

5.1. Perfumarie Liability. Perfumarie will be liable for damage to, loss of, or injury to the Customer’s goods stored or handled by Perfumarie only to the extent caused by Perfumarie’s grossly negligent or willful acts or omissions, subject to the limitations stated in this Agreement.

5.2. Perfumarie Notice of Loss to Customer. Perfumarie will promptly notify the Customer of any known loss of or damage to goods stored or handled under this Agreement. A failure to provide prompt notice will not independently create or imply liability for the underlying loss or damage.

5.3. Claims of Loss by Customer. Claims relating to Inventory loss or damage identified through a physical Inventory reconciliation must be submitted to Perfumarie in writing after a complete physical Inventory count has been performed.

Perfumarie may inspect the Customer’s relevant books and records when investigating a discrepancy between physical and recorded Inventory. The parties acknowledge and accept a standard Inventory variance of up to 2%.

Payments for accepted Inventory-loss claims will be based on the Customer’s documented cost of the affected items, provided that the claimed costs are commercially reasonable.

5.4. Credit for Loss Claims. Perfumarie will issue a credit for Customer chargebacks directly caused by Perfumarie’s grossly negligent or willful acts or omissions, subject to the limitations stated in this Agreement.

The Customer must submit each chargeback in writing, together with supporting documentation, within 30 days after receiving the chargeback from its customer. Perfumarie may work with the Customer and retailer to seek reversal of the chargeback before issuing a credit.

Chargebacks submitted more than 30 days after the Customer receives them will not be accepted.

6. RECORDS

6.1. Records System. Perfumarie will maintain records of Inventory and Merchandise shipments received into and released from the warehouse using Perfumarie’s Inventory-tracking system (the “Inventory System”).

Upon request, Perfumarie will report the quantities shown for inbound and outbound shipments. Once reported, those quantities will establish the number of units received or shipped unless contrary documentation demonstrates an error.

6.2. Input of Information. Perfumarie will enter inbound and outbound shipment information into the Inventory System to maintain a continuous record of the quantity of each Customer product held at the warehouse.

7. REMOVAL OF STORED INVENTORY

The Customer acknowledges that the warehouse’s primary purpose is to support the Services and that the Services do not include indefinite or long-term storage of Merchandise or Inventory.

To preserve warehouse capacity, Perfumarie may review the Customer’s stored Inventory no more than quarterly. Any Merchandise or Inventory that Perfumarie reasonably determines to be damaged, obsolete, inactive, or otherwise unsuitable for sale must be removed by the Customer at the Customer’s expense within 30 days after notice.

Inventory not removed within the required period may incur doubled storage fees and may be disposed of by Perfumarie at the Customer’s expense.

A determination concerning Inventory removal may be based on the condition of the Inventory, available warehouse capacity, and the Customer’s historical Order activity.

8. INSURANCE

8.1. Customer Insurance Responsibilities. The Customer shall maintain general liability insurance covering its operations, including broad-form vendor coverage, product liability insurance, and casualty insurance.

The coverage must be no less than $1,000,000 per occurrence or the minimum amount necessary to cover the total value of the Customer’s Inventory held by Perfumarie at any time, whichever is greater. Coverage must be issued by an insurer rated at least “A” in the Best Insurance Guide and reasonably acceptable to Perfumarie.

At the beginning of this Agreement and annually thereafter, the Customer must provide Perfumarie with a Certificate of Insurance confirming the required coverage. The applicable policy must provide at least 30 days’ prior written notice to Perfumarie before cancellation or material modification.

8.2. Perfumarie Insurance Responsibilities. Perfumarie shall maintain general liability insurance covering losses for which Perfumarie has expressly assumed responsibility under this Agreement, including mysterious disappearance and employee infidelity, in an amount no less than $1,000,000 per occurrence.

9. TERMINATION

9.1. Termination for Breach or Insolvency. Either party may terminate this Agreement if the other party materially breaches an obligation under this Agreement, including failure to make a required payment, and does not cure that breach within 30 days after receiving written notice.

Either party may terminate this Agreement immediately by written notice if the other party becomes insolvent, becomes subject to a bankruptcy petition, is placed under the control of a receiver, liquidator, or creditors’ committee, dissolves, ceases operating as a going concern, or stops conducting business in the ordinary course.

The Customer may also terminate this Agreement without cause by providing the notice required under Section 3.1 and paying all Fees, charges, and other amounts accruing through the effective termination date.

9.2. Effective Date of Termination. Termination for breach or insolvency will become effective upon delivery of the applicable termination notice, subject to any required cure period.

Termination without cause will become effective at the conclusion of the applicable notice period.

9.3. Effect of Termination. Termination will not waive or impair any accrued right, remedy, liability, payment obligation, or other obligation arising from an act or omission occurring before the effective termination date.

Any provision that is expressly stated to survive termination—or that must survive to give effect to its purpose—will remain enforceable after termination.

9.4. Termination for Failure to Make Payments. If the Customer fails to make a payment required under this Agreement, Perfumarie may provide written notice of nonpayment. If the Customer does not cure the nonpayment within 30 days after receiving notice, Perfumarie may terminate this Agreement and exercise any other available rights or remedies.

9.5. Rights Cumulative. The termination rights granted under this section are cumulative and are in addition to all other rights and remedies available to Perfumarie following a violation, default, or breach of this Agreement.

9.6. Removal of Customer Merchandise. Upon termination, Perfumarie will provide the Customer with an Inventory report and coordinate the removal of the Customer’s Merchandise.

Perfumarie will charge a handling and transfer fee of up to $30 per existing full pallet removed and $125 per person per hour for the labor required to pull, pick, pack, consolidate, and prepare goods stored in flow-rack or loose-storage areas.

The $30 removal fee applies to handling and transferring an existing full pallet. It does not include the cost of supplying a new or replacement pallet. Any physical pallet supplied by Perfumarie will be charged separately at $30 per pallet.

If Perfumarie uses its own packaging or shipping materials to prepare the final shipment, the Customer shall reimburse Perfumarie for the materials used, together with any applicable procurement, handling, or labor charges.

Perfumarie will prepare the goods and required shipping paperwork and load the goods onto vehicles designated by the Customer. High-level accounting, administration, reconciliation, and product-management work will be billed according to Perfumarie’s applicable agency-service rates.

The Customer’s final shipment will be released only after all outstanding balances owed to Perfumarie have been paid in full.

9.7. International Brands. When required by applicable customs or importation requirements, an international Customer must transfer its Inventory to a new United States-based consignee and release Perfumarie from the applicable customs bond and future responsibility for the Customer’s activities and products.

The Customer must coordinate the required documentation, including any new Power of Attorney, with its Account Manager at least one week before the intended transfer date.

Additional information is available through U.S. Customs and Border Protection.

9.8. Right of Offset and Final Reconciliation. To the extent permitted by applicable law and any controlling written agreement, Perfumarie may offset an expense, cost, Fee, reimbursement, or other amount owed by the Customer against any payment or credit otherwise due to the Customer.

The Customer’s final invoice will reconcile all outstanding labor, materials, expenses, Fees, credits, and work performed on the Customer’s behalf. A final invoice or payment will be issued following completion of Perfumarie’s formal account audit, which may occur up to 90 days after the applicable product release.

RECEIVING GUIDELINES

Receiving Hours

• Delivery is by prior arrangement only.

• Appointments must be scheduled Monday through Friday between 8:30 a.m. and 4:30 p.m.

• Please email Receiving at brands@perfumarie.com at least 48 hours in advance to schedule an appointment.

• A standard fee of $300 will apply to receipts occurring before or after regular business hours.

• A fee of $150 will apply to shipments received without an appointment.

• All international shipments must be scheduled and submitted with an itinerary in advance.

• Schedule preapproval is required.

• Shipments arriving without an appointment may be refused at Perfumarie’s discretion.

Delivery Appointments

The following information is required to schedule a receiving appointment:

• Consignee.

• Carrier’s name.

• Shipper’s name.

• Pallet count and piece count.

• Purchase Order number.

• Name and telephone number of the person requesting the appointment.

Packing-Slip Requirements

• A packing slip is required for each shipment.

• If a shipment requires more than one trailer, a separate packing slip must be provided for each trailer.

• Shipments received without a packing slip will incur a $50 fee.

Each packing slip must include:

• Purchase Order number.

• Product description.

• Item number.

• Number of units.

• Number of cartons.

Pallet Requirements

• Pallets must be wooden.

• Loaded pallet height may not exceed 52 inches unless approved in writing.

• Acceptable pallet dimensions are 40 × 48 inches or 32 × 48 inches.

• Floor-loaded containers must be disclosed when the delivery appointment is scheduled.

Floor-loaded receipts will incur the following charges:

• Labor: $125 per person per hour.

• Physical pallet supply: $30 per pallet.

• Pallet wrapping material: $3 per pallet.

• Additional equipment, packaging, handling, or corrective materials: billed separately as used.

The physical pallet supply charge does not include unloading, palletization, wrapping, labeling, movement, storage, loading, or other labor.

Carton Requirements

Each carton must be individually labeled. Every label must include:

• SKU number.

• Quantity contained in the carton.

• Lot number, when applicable.

• Expiration date, when applicable.

• A clear designation when the carton contains mixed SKUs, if mixed-SKU cartons have been approved in advance.

No carton may exceed 50 pounds without prior written approval.

Noncompliant Shipments

Failure to comply with these Receiving Guidelines may result in noncompliant receiving charges of $125 per person per hour, subject to a one-hour minimum, plus the cost of any materials, equipment, disposal, or corrective work required.

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These guidelines are subject to change without notice.

Last updated: August 30, 2026.