Refund policy

PERFUMARIE, INC. OFFERS PRODUCTS AND EXPERIENCES BY A COLLECTIVE OF INDEPENDENT BRANDS. THEREFORE, REFUNDS, RETURNS, AND EXCHANGES ARE HANDLED DIFFERENTLY, CASE BY CASE. WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE, SO PLEASE CONTACT US AT CONCIERGE@PERFUMARIE.COM  IF YOU HAVE ANY CONCERNS BEFORE PLACING YOUR ORDER OR IMMEDIATELY UPON THE RECEIPT OF YOUR ORDER. 

IT IS IMPORTANT TO US THAT EVERY PRODUCT IS AUTHENTIC AND SHIPPED IN PERFECT CONDITION. UNLESS YOUR PRODUCT IS A PART OF THE DRAM, PERFUMARIE'S HOSTED CONSIGNMENT PROGRAM OR UNINTENTIONAL ERRORS ARE MADE ON OUR END, ALL SALES ARE FINAL. SHIPPING FEES ARE NOT REFUNDABLE FOR RETURNS. THE BALANCE WILL BE ISSUED AS STORE CREDIT.

PRE-AUTHORIZATION FOR RETURNS / PERFUMARIE MUST PRE-AUTHORIZE ALL RETURNS AND EXCHANGES; PLEASE CONTACT US WITH ANY CONCERNS OR INITIATE THE PROCESS HERE.

MOST OF OUR ORDERS ARE SHIPPED DIRECTLY BY A MAKER OR THEIR AGENT; THEREFORE, YOU WILL RECEIVE RETURN INSTRUCTIONS ALONG WITH A RETURN AUTHORIZATION NUMBER WITH EVERY RETURN APPROVAL REQUEST. THE RETURN AUTHORIZATION NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE. IF A PROBLEM OCCURS WITH THE PRODUCT(S) DURING SHIPPING OR FOR OTHER UNFORESEEN REASON, A PHOTO IMAGE MAY BE ASKED IN RETURN TO VERIFY THE ISSUE. WE ARE NOT RESPONSIBLE FOR THE LOSS OR DELAY OF PACKAGES BEING RETURNED AND SUGGEST USING A SHIPPING SERVICE THAT PROVIDES A TRACKING NUMBER AND INSURANCE.

BY LAW, WE CANNOT ACCEPT RETURNS OF PERSONAL CARE, BEAUTY, AND CONSUMABLE PRODUCTS ONCE THEY'VE BEEN OPENED; THIS IS AN INDUSTRY STANDARD CONSUMER PROTECTION. INGESTIBLE AND PERSONAL CARE AND ITEMS, BY OPENING THEM, WILL NO LONGER BE HYGIENICALLY SAFE, SUCH AS SOAPS, SHAVING BRUSHES, CREAMS, LOTIONS, PERFUMES, ETC. WE DO NOT ATTEMPT TO RE-SELL PRODUCTS TO OUR CUSTOMERS. THEREFORE, ONCE OPENED, THESE ITEMS MUST BE DISCARDED, REPRESENTING A SIGNIFICANT COST TO US AND AN IMPOSITION TO OTHER CUSTOMERS, AS MOST OF OUR PRODUCTS ARE IMPORTED AND IN LIMITED SUPPLY. IF YOU WISH TO RESELL YOUR PRODUCT BY CONSIGNING IT TO THE DRAM, PLEASE VISIT THIS PAGE FOR DETAILS AND APPLY.

• ALL PRODUCTS PURCHASED WITH A DISCOUNT ARE FINAL SALE. 
• THERE IS A $15 RESTOCKING FEE ON ALL RETURNS ON AUTHORIZED, RESELLABLE GOODS.

WRONG ADDRESS, NON-RECEIVED ITEMS, AND RETURNS / IF THE ITEM IS NOT RECEIVED AND SENT BACK TO US BY THE POSTAL SERVICE COMPANY, YOU WILL BE CHARGED THE ACTUAL SHIPPING FEE. THE ITEM'S PRICE WILL BE ISSUED AS A STORE CREDIT ONLY ONCE WE RECEIVE THE RETURNED ITEM. WE WILL CONTACT YOU TO INFORM YOU WHEN WE RECEIVE THE PACKAGE.

WE DO NOT OFFER SUPPORT ON ORDER-RELATED ISSUES VIA SOCIAL MEDIA OR PHONE.